Post-sale & support
The service behind the metal.
An electric van only adds value while it's on the road. Gecko operates with three support pillars: local parts inventory, maintenance via INALCO Chile network, and warranty with explicit written coverage. No surprises, no fine print, no month-long import waits.
Parts
Local inventory, not import wait.
Central warehouse in Santiago with rotating inventory of critical parts: battery modules, controllers, motors, sensors, regenerative brakes, body parts. Response time measured in days, not months.
- Permanent stock of high-rotation parts
- Direct logistics with factory for special pieces
- Regional dispatch via INALCO network
- Inventory audited and reportable quarterly
Maintenance · INALCO Network
Certified workshops with technicians trained in electric architecture.
INALCO is the authorized workshop network for Gecko vehicle service in Chile. National coverage, personnel specifically trained in commercial electric systems, and diagnostics under factory procedures.
- Scheduled preventive maintenance by mileage
- Computerized diagnostics with official tools
- Personnel certified in high voltage and lithium batteries
- Warranty support without unit transportation
Warranty
Explicit coverage. In writing at signing.
The battery is the most expensive component of an electric vehicle and the source of the most buyer uncertainty. Gecko delivers a warranty contract with term, mileage and retention capacity threshold documented — current terms are shared together with the formal quote.
- Coverage by retention capacity, not just failure
- Replacement or repair under factory conditions
- Exclusions documented in contract — no hidden variables
- Battery health reportability available to customer
Roadside assistance and remote diagnostics.
Every Gecko vehicle reports telemetry in real time: battery state, temperature, mileage, charge cycles. The technical team can diagnose failures remotely and ship parts before the vehicle reaches the workshop.
Operating data in real time.
Battery health, efficiency per route, predictive alerts.
Priority response via INALCO.
National coverage through the workshop network in extended business hours.
Monthly report for fleet management.
Operating and maintenance metrics aggregated by unit and fleet.
Support
Already operating Gecko vans?
For technical support, maintenance scheduling, or warranty inquiries.